Of the few long-term care and senior living providers in Massachusetts recognized this year by National Research Corporation for exceptional customer and employee satisfaction, Berkshire Healthcare communities captured about seventy-five percent – 19 out of 25 – of the Massachusetts awards.
In the Berkshire region, Berkshire Healthcare’s 2014-15 Excellence in Action award winners are:
For customer satisfaction: Fairview Commons (Great Barrington), Kimball Farms Life Care (Lenox) and Williamstown Commons
For both customer and employee satisfaction: Kimball Farms Nursing Care (Lenox), Mount Greylock Extended Care Facility (Pittsfield), North Adams Commons and PineHill Assisted Living (Lenox)
“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience,” said Rich Kortum, Director of Strategic Partnerships at NRC. “This is a wonderful achievement, and we’re pleased to honor these top-rated organizations with the Excellence in Action Award.”
To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”
This past year, 553 long-term care organizations nationwide were chosen from more than 5,700 participating providers. Of the 25 awards given to communities in Massachusetts, 19 were claimed by Berkshire Healthcare communities – more than 3% of the national awards.
“We are proud that Berkshire Healthcare has been recognized for having some of our nation’s best senior care communities,” said Debbie Richardson, Vice President of Talent Management for Berkshire Healthcare Systems. “We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding. Congratulations to the staff throughout our organization for being relentless with their efforts to provide superior care.”